Responsible Gaming at m71pet

1. Our Commitment to Responsible Gaming

m71pet is committed to providing a safe, fair, and enjoyable gambling environment for all players in Bangladesh. We understand that while the vast majority of our players gamble for entertainment without any adverse effects, a small proportion may develop problematic gambling behaviour. Our responsible gaming programme is designed to support all players — whether they simply want to stay in control of their spending, or whether they need more structured help to address a gambling problem.

Gambling at m71pet should always be a choice made freely and within your financial means. It is never a way to make money, solve financial problems, or escape personal difficulties. We encourage every player to treat gambling as a form of entertainment, set a budget they are comfortable losing, and stop when play stops being fun.

m71pet actively monitors account activity for patterns that may indicate problem gambling. Where our systems identify a concern — such as rapidly increasing deposit frequency, chasing losses, or extended continuous play — a member of our responsible gaming team may reach out proactively to offer support. This monitoring is conducted with the welfare of our players as its sole purpose.

2. Age Restriction & Verification

m71pet is strictly for adults aged 18 and above. This is a non-negotiable requirement with no exceptions. We enforce this policy through a mandatory identity and age verification process that every new player must complete before they can make a deposit or access real-money games.

Why Age Verification Matters

Gambling can be addictive, and the risk is significantly higher for young people whose cognitive development is still ongoing. Underage gambling can lead to long-term financial, psychological, and social harm. At m71pet, we take our responsibility to prevent underage gambling extremely seriously and operate robust verification procedures to fulfil that responsibility.

How We Verify Age

During the KYC process, all players in Bangladesh are required to submit a copy of a valid government-issued photo ID confirming that they are 18 years of age or older. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Bangladeshi driving licence with date of birth clearly visible

Accounts where age cannot be confirmed will be suspended immediately pending verification. If it is established that an account holder is under 18, the account will be permanently closed, all deposits will be returned, and any winnings will be voided. We may also report the matter to the appropriate authorities where required by law.

Protecting Minors in Your Household

If you share a device or internet connection with individuals under the age of 18, we strongly recommend using parental control software to prevent access to gambling websites. Free tools are available for this purpose. Never share your m71pet login credentials with anyone, especially minors. You are responsible for all activity on your account.

3. Warning Signs of Problem Gambling

Problem gambling affects people from all backgrounds and can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first step toward seeking help. The following behaviours may indicate that gambling has moved beyond entertainment and become a problem:

If you recognise any of these signs in your own gambling behaviour, please do not wait until the situation worsens. Reach out to our support team or use one of the self-help tools described in this page. Early intervention leads to significantly better outcomes.

4. Self-Assessment

Answering the following questions honestly can help you reflect on your relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to speak with a member of our support team or use one of the player protection tools available on the m71pet platform.

This questionnaire is adapted from widely used responsible gaming screening tools. It is not a clinical diagnosis. If your answers concern you, please contact our support team at [email protected] or activate one of the account protection tools described in the next section.

5. Player Protection Tools

m71pet provides a comprehensive set of responsible gaming tools that are available to every registered player in Bangladesh, free of charge, directly from the account settings area. You do not need to contact support to activate most of these tools — they are self-service and take effect immediately.

Increasing vs. Decreasing Limits

If you wish to decrease a deposit or loss limit, the change takes effect immediately. If you wish to increase a limit that you previously set, a mandatory cooling-off period applies before the higher limit becomes active. This asymmetry is intentional — it is designed to protect players from impulsive decisions made during an emotionally elevated period. The cooling-off duration for limit increases is seven days for daily limits, seven days for weekly limits, and thirty days for monthly limits.

6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on m71pet. It is designed for players who recognise that they need to step away from gambling entirely for a period of time, whether as a precautionary measure or in response to a developing gambling problem.

What Happens During Self-Exclusion

When you activate self-exclusion on your m71pet account:

• Your account is immediately suspended and you cannot log in.
• All pending deposit requests are cancelled and existing account balances are preserved for withdrawal when the exclusion ends.
• You will be removed from all m71pet marketing communications for the duration of the exclusion — and permanently if you choose the permanent option.
• No new accounts may be created using your registered details during the exclusion period.
• Customer support will not assist with reinstatement requests made during the exclusion period under any circumstances.

Available Self-Exclusion Periods

• 30 days — a short break to reset and reflect
• 90 days — a medium-term pause for players who need more time
• 6 months — recommended for players with a recognised gambling problem
• 1 year — longer-term protection for more serious concerns
• Permanent — irreversible account closure; suitable for players who decide to stop gambling altogether

How to Activate Self-Exclusion

• 1
  Log in to your m71pet account Access your account settings from the top navigation bar after logging in to the platform.
• 2
  Navigate to Responsible Gaming Find the Responsible Gaming section within your Account Settings. All player protection tools are grouped here.
• 3
  Select Self-Exclusion Choose "Self-Exclude" from the available tools and select the exclusion duration that best fits your needs.
• 4
  Confirm Your Decision You will be asked to confirm the exclusion. Once confirmed, the suspension takes effect immediately. There is no reversal option during the exclusion period.
• 5
  Contact Support if Needed If you are unable to access your account settings or would prefer to request self-exclusion directly, email [email protected] and our team will process it for you immediately.

7. Getting Help & Support

If gambling is causing you distress, financial hardship, or is affecting your relationships and mental health, professional help is available. Reaching out is the most important step you can take, and m71pet strongly encourages all players who are struggling to seek support without delay.

Contact m71pet Support

Our responsible gaming support team is available around the clock to help Bangladesh players who have concerns about their gambling. All enquiries are handled confidentially and without judgement. We can help you activate account controls, process a self-exclusion request, discuss your situation, or direct you to appropriate professional resources.

What to Expect When You Reach Out

When you contact our responsible gaming team, you can expect the following:

• A warm, non-judgmental response from a trained team member.
• A review of your account activity and the options available to you.
• Immediate activation of any player protection tools you request.
• Guidance on self-exclusion if you feel that is the right step for you.
• Signposting to professional gambling support resources appropriate for players in Bangladesh.

Professional Support Resources

m71pet encourages any player who believes they may have a gambling problem to seek professional guidance in addition to using our in-platform tools. Speaking with a counsellor or therapist who specialises in behavioural addiction can make a significant difference. We recommend searching for mental health and addiction support services available in your area of Bangladesh, including those available through Dhaka-based hospitals and mental health NGOs.

8. Tips for Safe & Enjoyable Play

The following guidelines are recommended for all m71pet players in Bangladesh who want to keep their gambling experience positive, controlled, and entertaining. Following these principles will help ensure that gaming remains a source of enjoyment rather than stress.

Before You Play

• Set a budget and stick to it. Decide in advance the maximum amount in ৳ BDT you are comfortable spending, and treat it as an entertainment expense — not an investment. Activate a deposit limit in your account settings to enforce this budget automatically.
• Set a time limit. Decide how long you want to play before you start, and use the session timer feature to hold yourself to that limit. Avoid playing for extended periods without a break.
• Play with a clear head. Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Impaired judgement leads to poor decisions and increased risk of overspending.
• Understand the games you play. Take time to read the rules and paytables of any game before wagering real money. Understanding the odds and house edge helps you set realistic expectations.

While You Play

• Gambling is not a strategy. Every game on m71pet — whether slots, live casino, cricket betting, or fishing games — has a built-in house edge. Outcomes are determined by certified random number generators and cannot be predicted or influenced by betting systems.
• Never chase losses. If you have reached your budget limit for the session, stop playing. Attempting to win back losses with larger bets is one of the most common paths to serious financial harm.
• Take regular breaks. Step away from the screen every 30–45 minutes. Use breaks to reassess how you feel, review your session balance, and decide whether to continue playing.
• Keep gambling in perspective. Balance your gambling activity with other hobbies, social activities, and responsibilities. Gambling should occupy a small, defined part of your leisure time — not dominate it.

After You Play

• Review your session. After each session, take a moment to review how much you spent, how long you played, and how you feel. This reflection helps you stay aware of patterns over time.
• Celebrate wins sensibly. If you win, consider withdrawing a portion of your winnings rather than immediately reinvesting them. Withdrawing winnings reinforces healthy boundaries between gambling funds and regular finances.
• Talk to someone. If you find yourself preoccupied with your last session or already planning the next one, share how you feel with someone you trust. Open conversation is an early and effective check on developing dependency.